How to Delete Your Account in the Mobile App
ProLynk LLC provides an in-app account deletion flow. Use it while signed in to the account you want to delete.
- Open the ProLynk mobile app.
- Sign in with the email address associated with your account.
- Go to the User Profile page.
- Open the profile menu option.
- Select Delete Account.
- Review the confirmation message and confirm deletion if you want to continue.
Important: Account deletion is intended to be permanent. The API will not process deletion while you have an unresolved booking as a client or Pro; you must first complete, cancel, or withdraw the booking through the available Platform flow. If you are a Pro, deletion hides your Pro profile from discovery and prevents new bookings through ProLynk.
What Information Is Deleted
When your account deletion request is processed, ProLynk soft-deletes the account, ends sign-in access, and scrubs or deactivates the following information in the current implementation:
- Your sign-in credentials, active refresh-token sessions, name, profile photo, and original email address stored on the user record
- The Stripe customer identifier stored on the user record
- Device tokens used for push notifications
- Public discovery visibility for a Pro profile and the Pro’s active payment-setup flags
ProLynk deletes saved and booking-associated verified support-number records tied to the account, including encrypted support numbers and staged Rapid Match support contacts. Limited consent, verification, transaction, and administrative access records may be retained for security, accountability, disputes, legal compliance, or fraud prevention. Administrative reveal logs do not contain the phone number.
Custom-quote contact-unlock details follow the booking-specific closure and expiration process described in the Privacy Policy. Account deletion does not independently purge that transaction record or accelerate records retained by Stripe, Twilio, telecommunications carriers, or another participant. Because account deletion is blocked while bookings are unresolved, the applicable booking workflow must be completed first.
Any unused launch-credit balance becomes unavailable when the account is deleted and is not restored by registering again with the same email address.
Information We May Retain
Some records may be retained when needed for legal, tax, security, fraud prevention, dispute resolution, payment processing, or legitimate business recordkeeping. This may include:
- Completed booking records and related transaction history
- Reviews and other records associated with completed transactions, subject to moderation and applicable law
- Payment, payout, refund, credit, and fee records required for reconciliation
- Support, safety, fraud-prevention, and dispute records
- Records required by payment processors such as Stripe
- Verification or communications records independently retained by providers such as Twilio or telecommunications carriers under their own legal, security, fraud-prevention, and operational requirements
- De-identified or aggregated analytics that no longer identify you personally
Retained records are kept only as long as necessary for the purposes above or as required by applicable law.
Need Help or Cannot Access the App?
If you cannot access the mobile app, email us from the email address registered to your ProLynk account and request account deletion.
Contact: admin@prolynk.app
For your privacy, we may ask you to verify that you control the account before processing an email-based deletion request.
Related Policy
For more information about how ProLynk LLC collects, uses, shares, and protects information, review our Privacy Policy and Terms of Service.