These SMS Verification Terms apply to one-time verification messages sent by ProLynk LLC (“ProLynk”) through Twilio Verify.
1. Program and consent
When you enter a mobile number in an applicable ProLynk booking or Rapid Match flow, review the disclosure, and select the action to request a code, you expressly consent to receive an automated, one-time transactional SMS security code at that number. The code verifies possession of a number used for booking-related support. This consent is limited to the code request you initiate and is not consent to marketing or promotional texts. ProLynk records the consent version and time associated with the verification request.
If you previously chose to save an eligible verified number, you can expressly select it for a later booking without requesting another SMS. In Rapid Match, the number is not available to administrators unless the client selects the professional and a booking is created.
2. Message frequency and transactional use
One message is generally sent for each code request. Additional messages are sent only when you affirmatively request a resend or retry, subject to cooldowns, attempt limits, and rate limits. This is not a recurring SMS subscription. You cannot complete the applicable booking acceptance, confirmation, or Rapid Match acceptance without a verified support number, but you may use an eligible number you previously chose to save or cancel the action before requesting a new code.
3. STOP, HELP, and customer care
To stop messages from the sender, reply STOP to the number from which you received the message. You can also stop future verification texts by not requesting another code. Reply HELP to that number for available automated help, or contact ProLynk customer care through in-app support or at admin@prolynk.app. Replying STOP may prevent future verification codes from being delivered from that sender until you opt back in using a supported keyword such as START or UNSTOP. If you need booking help after opting out, contact ProLynk through the app or email.
4. Charges and delivery
Standard message and data rates may apply according to your mobile plan. Mobile carriers are not liable for delayed or undelivered messages. ProLynk uses Twilio Verify and participating telecommunications carriers to deliver and validate verification codes. Delivery is not guaranteed.
5. Code security and expiration
Do not share your verification code. ProLynk administrators will not ask you for it. Codes expire after two minutes in ProLynk. If you did not request a code, do not enter it and contact ProLynk through in-app support.
6. How the number is used
The verified number is not displayed to the Client or Pro on the other side of the booking. For Rapid Match, it remains privately staged until the Client selects the Pro. For a standard booking, a Pro’s number becomes available to authorized ProLynk administrators only after acceptance and a Client’s number only after confirmation. An administrator may reveal an available number only for a documented support or operational reason related to that active booking, and the reveal is logged.
Saving a newly verified number for future bookings is optional. If you select that option, the masked number may be offered for reuse for up to 12 months, and you must expressly confirm its use each time. You may remove it from Profile at any time. Removal or expiration prevents future reuse; an existing active booking or Rapid Match association remains protected until that booking or invitation closes. ProLynk does not use the number for marketing.
7. Provider processing and retention
Twilio receives the destination mobile number and verification metadata required to provide and secure the service. Twilio’s current Verify documentation identifies the verification destination as personal information with a maximum time to live of 30 days, and Twilio or participating carriers may retain limited information longer where required for security, fraud prevention, or legal and regulatory purposes. Removing the number from ProLynk does not itself delete provider records. Review the Twilio Privacy Notice and Twilio Verify documentation.
8. Privacy and related terms
Details about collection, service providers, retention, and your privacy choices are in the ProLynk Privacy Policy. Your use of the Platform is also governed by the Terms of Service. For customer care, use ProLynk in-app support or email admin@prolynk.app.