📜 Clear terms for every booking

Terms of Service

The rules that apply when clients and independent service professionals use ProLynk.

📅 Last Updated: August 27, 2026

These Terms of Service (“Terms”) are a binding agreement between you and ProLynk LLC (“ProLynk,” “we,” “us,” or “our”). They apply when you access or use the ProLynk mobile application, website, and related services (collectively, the “Platform”) as a client, service professional (“Pro”), or both. By using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Eligibility and Accounts

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you use the Platform for an organization, you represent that you are authorized to bind that organization. You are responsible for accurate account information, safeguarding your sign-in credentials, and activity conducted through your account. You must promptly notify ProLynk if you believe your account has been compromised.

2. ProLynk’s Marketplace Role and Identity Verification

ProLynk is a technology marketplace that facilitates discovery, booking requests, quote requests, booking communications, and payment processing between clients and independent Pros.

  • ProLynk does not provide the services listed by Pros.
  • Pros are independent contractors, not employees, agents, partners, or representatives of ProLynk.
  • ProLynk does not supervise, manage, control, or direct how a Pro performs a service.
  • ProLynk does not guarantee work, earnings, bookings, service quality, timing, completion, or outcomes.
  • The service agreement is between the booking party and the selected Pro, including when one Pro books another Pro.

A Pro must successfully complete the identity-verification step shown in the Platform before an administrator can approve the profile. This verification is used to confirm identity signals through Stripe Identity. It is not a criminal or civil background check, professional-license check, insurance check, endorsement, certification, or guarantee of a Pro’s qualifications, safety, character, service quality, or conduct. Unless the Platform expressly states that a separate check was completed, ProLynk has not performed that check. Users remain responsible for evaluating whether a Pro is appropriate for a particular service.

3. Client and Pro Responsibilities

Clients and anyone booking through a Pro account agree to:

  • Provide accurate booking information and maintain a valid payment method when required.
  • Communicate respectfully, comply with applicable law, and use the Platform in good faith.
  • Review the service description, pricing, schedule, payment method, cancellation terms, and other details shown before confirming.

Pros agree to:

  • Provide accurate profile, qualification, service, pricing, and availability information.
  • Perform accepted services professionally, honestly, in good faith, and as agreed with the booking party.
  • Comply with applicable laws and maintain any licenses, permits, and insurance appropriate for their services.
  • Respect user safety, privacy, and property and avoid harassment, discrimination, abusive behavior, or misrepresentation.

4. Bookings, Rapid Match, and Custom Quotes

A booking request is not confirmed until the required acceptance, client confirmation, payment setup, and other steps shown in the Platform are completed. The Platform displays the current booking status and available next actions.

Rapid Match and custom-quote features help users find or communicate with an appropriate Pro. Availability, responses, selection, and the final service agreement are not guaranteed.

For a quote-based request, ProLynk may offer a callback or contact-unlock feature. If a fee is shown, it is separate from the booking fee and service price, and it is charged only if the selected Pro unlocks the supplied contact details. Once the details are unlocked, that fee is non-refundable except where required by law or where ProLynk expressly determines otherwise.

5. Online Payments and Fees

Eligible online payments are processed through third-party payment providers, including Stripe and Stripe Connect. The Platform shows the applicable amounts before confirmation. A payment authorization or hold does not guarantee service quality or outcome.

  • The standard ProLynk online platform fee is 8% of the booking amount, capped at $300.
  • The current online payment-processing fee is 3% of the booking amount plus $0.30.
  • An eligible launch offer may reduce the online platform fee for the number of completed online bookings described in the Platform. Payment-processing fees remain separate.
  • Applicable fees may be deducted before the Pro’s payout. Payouts may be delayed during complaint, dispute, or risk reviews.

For the current card-booking flow, confirmation saves the client’s payment method through a Stripe SetupIntent and does not authorize the service charge at that time. When the Pro starts the service in the Platform, ProLynk creates a manual-capture PaymentIntent for the amount shown for the booking and places an authorization hold. When the client completes the booking, ProLynk captures the eligible final charge, including any launch credit applied at completion. Holds, capture, release, refunds, and payout timing remain subject to Stripe, the card network, the booking state, and any risk or dispute review.

The amount, fee breakdown, payment timing, and any eligible discount shown for a specific booking in the Platform control that transaction.

6. Direct-Pay Bookings

For a direct-pay booking, the client pays ProLynk a booking fee in the app and pays the service amount directly to the Pro after service using the method agreed by the parties.

  • The direct-pay booking fee is 5% of the booking amount, with a $3 minimum and a $200 cap.
  • No direct-pay fee is deducted from the Pro by ProLynk.
  • Direct-pay bookings do not count toward the Pro launch offer for completed online bookings.
  • The direct service payment is not processed, tracked, refunded, or paid out by ProLynk.

The client and Pro are responsible for agreeing on and completing the direct service payment. ProLynk’s online-payment protections and payout process do not apply to that direct service payment.

7. Launch Credit / Offer Terms

While the client launch-credit program is enabled, an eligible new client may receive one launch-credit grant of up to $15. A Pro account may also qualify when the Pro books another Pro as the client for that transaction.

Eligibility and availability

  • The account must be active, must not already have a completed booking as a client, and must not previously have received the client launch-credit offer under the same email address.
  • The offer is limited to one grant per eligible email address. Deleting an account or registering again with the same email does not restore or create another grant.
  • New grants are available only while ProLynk’s client launch-credit program is enabled. Credit already granted remains subject to its original expiration date.

Expiration and redemption

  • The credit expires 60 days after it is granted. The current balance and expiration date are shown in the Platform.
  • Credit is applied only after an eligible booking is completed and only up to the eligible charge and the available credit balance.
  • For an eligible online booking, credit may reduce the client’s booking charge. For a direct-pay booking, it may reduce only the ProLynk booking fee—not the service amount paid directly to the Pro.
  • Credit does not apply to callback/contact-unlock fees, cancellation fees, or amounts paid directly to a Pro.
  • If an eligible completed booking uses less than the available credit, the unused balance remains available for a later eligible completed booking until it expires.

Cancellations, refunds, and cash value

  • A canceled, rejected, unavailable, or withdrawn booking does not redeem launch credit. Any amount reserved but not yet applied is returned to the available credit balance, subject to the original expiration date.
  • Launch credit has no cash value, cannot be withdrawn or paid to the user, and cannot be used as the direct service payment to a Pro.
  • If a completed booking is later refunded or adjusted, any cash refund is based on the amount actually charged. Applied launch credit is not converted into cash or automatically reissued.
  • Deleting the account forfeits any unused launch-credit balance, and that credit cannot be restored by registering again with the same email address.

8. Cancellations, Fees, and Refunds

For confirmed bookings, the Platform calculates the free-cancellation deadline as the earlier of 48 hours after confirmation or 24 hours before the scheduled service start. Before that deadline, an eligible cancellation is free.

After the free-cancellation deadline, the Pro’s cancellation percentage shown for the booking may apply, subject to the Platform’s current $300 cancellation-fee cap. If no collectible late-cancellation fee is configured, the Platform may require the client to request a late change from the Pro. Once work has started, the booking cannot be canceled through the standard cancellation flow.

Online-payment refunds, payment releases, credits, and adjustments depend on the booking status, payment state, complaint review, and rules shown in the Platform. Direct service payments must be resolved directly between the client and Pro because ProLynk does not process or hold those funds.

9. Complaints and Platform Disputes

Users may report concerns through the Platform. To protect users and Platform integrity, ProLynk may review booking details and Platform communications, request information, temporarily suspend a Pro account or payout, remove a Pro, or issue an online-payment refund or credit at its discretion. These actions do not make ProLynk the service provider or constitute a legal judgment of fault or liability.

10. Prohibited Use and Conduct

You may not use the Platform unlawfully, dishonestly, abusively, or in bad faith. This includes harassment, discrimination, threats, misrepresentation of identity, qualifications, pricing, availability, or experience, misuse of booking communications or contact details, and using custom-quote contact information for unrelated marketing.

11. User Content, Profiles, and Reviews

You retain ownership of profile text, photos, portfolio materials, messages, reviews, and other content you submit (“User Content”). You grant ProLynk a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, and display that User Content only as reasonably necessary to operate, secure, support, and improve the Platform and make it available to the audiences you select or the feature requires. ProLynk will not use private booking communications in public marketing without separate permission.

You represent that you have the rights needed to submit User Content and that it is accurate, lawful, and does not violate another person’s rights. Reviews must reflect genuine Platform experiences. ProLynk may moderate, restrict, or remove User Content that violates these Terms, creates legal or safety risk, or undermines Platform integrity, but is not required to monitor all content.

12. Suspension, Termination, and Account Deletion

ProLynk may suspend or terminate a Pro’s access, including for misconduct, repeated complaints, policy violations, or risk to users or the Platform. Users may request account deletion through the in-app option or the Account Deletion page. Some transaction, dispute, security, tax, or legal records may be retained as explained in the Privacy Policy.

13. Taxes

Pros are responsible for determining, reporting, and paying taxes arising from their services and earnings and for maintaining any required tax registrations. Clients are responsible for taxes legally imposed on their purchases. ProLynk or its payment providers may collect, withhold, report, or remit amounts when required by law. ProLynk does not provide tax advice.

14. Platform Provided AS IS; No Warranties

To the maximum extent permitted by law, the Platform is provided “AS IS” and “AS AVAILABLE.” ProLynk disclaims express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade. ProLynk does not warrant that the Platform will be uninterrupted, error-free, secure, or always available, or that profiles, reviews, identity-verification results, bookings, communications, payment services, or information will be accurate, complete, reliable, or meet your needs. Rights that cannot legally be disclaimed remain unaffected.

15. Limitation of Liability and Pro Indemnification

To the maximum extent permitted by law, ProLynk is not responsible for a Pro’s acts, omissions, service quality, delays, failures, property damage, personal injury, harassment, discrimination, unsafe behavior, or disputes between users. Claims concerning the performance of a service must be resolved between the booking party and the Pro.

To the maximum extent permitted by law, ProLynk LLC and its members, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, opportunity, goodwill, or data, arising from or related to the Platform or a service transaction, even if advised that such damages were possible. For a claim tied to a specific booking, ProLynk’s aggregate liability will not exceed the platform fees actually paid to ProLynk for that booking. These limits do not apply to liability that cannot be limited under applicable law.

Pros agree to indemnify and hold harmless ProLynk LLC, its members, officers, employees, contractors, and affiliates from third-party claims, damages, losses, or reasonable expenses arising from the Pro’s services, misconduct or negligence, User Content, or violation of these Terms or applicable law.

16. Privacy and Booking Communications

Use of the Platform is also governed by the Privacy Policy. SMS verification used for booking support contacts is subject to the SMS Verification Terms. A verified booking support number is available only under the booking and administrative-access conditions described in those policies and is not shared with the other booking participant.

17. Dispute Resolution; Binding Arbitration

Please read this section carefully. It affects your right to go to court, have a jury decide a dispute, or participate in a class action.

Before filing a formal claim, the complaining party must send the other a written notice describing the dispute and requested relief. Notices to ProLynk must be emailed to admin@prolynk.app; ProLynk may send a notice to the email associated with your account. The parties will first try in good faith to resolve the dispute informally.

Except for an individual claim eligible for small-claims court and any relief that applicable law does not permit to be arbitrated, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or a transaction through the Platform will be resolved by individual binding arbitration administered by the American Arbitration Association (“AAA”). The Federal Arbitration Act governs this arbitration agreement. The AAA Consumer Arbitration Rules will apply when the dispute qualifies as a consumer matter; otherwise, the AAA rules applicable to the dispute will apply.

A party starts arbitration by submitting a demand and the required documents and fee to AAA under its then-current process. Consumer filing fees are limited as provided by the AAA Consumer Rules and fee schedule. ProLynk will pay the administrative and arbitrator fees that the AAA rules require the business to pay. Each party is responsible for its own attorneys’ fees and expenses unless applicable law, these Terms, or the arbitrator permits an award of those amounts.

At the consumer’s election and where permitted by the AAA rules, the arbitration may proceed by documents, telephone, or video. Any in-person hearing will occur at a location reasonably convenient for the consumer, or another location mutually agreed by the parties, consistent with the AAA rules. The arbitrator may award the same individual remedies a court could award and will issue a written decision sufficient to explain the essential findings and conclusions.

Small-claims carveout. Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim remains within that court’s limits and proceeds only on an individual basis.

Jury-trial and class-action waiver. To the maximum extent permitted by law, both you and ProLynk waive a jury trial. Claims may be brought only in an individual capacity and not as a plaintiff, claimant, or class member in a class, collective, consolidated, coordinated, mass, or representative proceeding. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary for that party’s individual claim.

Severability. If part of this arbitration section is found unenforceable, it will be severed and the remainder will remain effective. If the prohibition on class or representative arbitration is found unenforceable for a particular claim or requested remedy, that claim or remedy will be decided by a court of competent jurisdiction after any arbitrable individual claims are resolved, unless applicable law requires otherwise.

18. Governing Law, Changes, and General Terms

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 17. ProLynk may update these Terms from time to time. The Platform will provide the updated terms and any acceptance step required for continued use.

If a provision outside Section 17 is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. ProLynk’s failure to enforce a provision is not a waiver. These Terms, together with policies and transaction terms expressly incorporated by reference, form the agreement between you and ProLynk LLC concerning the Platform.

19. Contact Information

For questions, support, or concerns about these Terms, contact ProLynk LLC through the Platform or email admin@prolynk.app.