How we collect, use, share, and protect your information.
ProLynk LLC (“ProLynk,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you use the ProLynk mobile application, website, and related services (collectively, the “Platform”).
This Policy is a privacy notice. Any consent requested for a specific feature, including SMS verification or custom-quote contact sharing, is presented separately at the point where you choose or are required to use that feature.
Registration remains email-only. Before a Pro accepts a standard booking or Rapid Match invitation, or before a Client confirms the resulting booking, the applicable participant must verify a mobile number for booking-related support or expressly select an eligible number previously saved for that purpose. Saving a newly verified number for future bookings is optional, is never required to complete the current booking, and can be turned off from Profile. A booking support number is not displayed to the other booking participant. It is separate from the optional custom-quote contact-unlock feature, through which a Client may choose to share contact details with the selected Pro for quote discussions.
This information helps us improve performance, security, and user experience.
Payments are processed through third-party payment processors, including Stripe.
ProLynk uses Stripe Identity to verify a Pro’s identity as part of profile approval. A Pro profile cannot be approved or made visible in search until the required identity verification has been completed successfully. Identity documents and verification data are collected and processed by Stripe to complete verification. ProLynk may store verification status and non-sensitive references needed to operate the Platform.
Identity verification is limited in scope. It is not a criminal or civil background check, professional-license check, insurance check, endorsement, certification, or guarantee of a Pro’s qualifications, safety, character, service quality, or conduct. Unless the Platform expressly states that a separate check was completed, ProLynk has not performed that check.
Client information necessary for service fulfillment may be shared with the Pro after booking confirmation. Pro profile information is visible to Clients browsing the Platform. A booking support number is not shared with the Client or Pro on the other side of the booking. Separately, when a Client expressly uses the custom-quote contact-unlock feature, the contact details supplied for that feature may be revealed to the selected Pro after the unlock conditions shown in the Platform are satisfied.
We may share information with trusted third parties who help operate the Platform, including:
These providers process information under their own terms and, where applicable, contractual data-protection commitments to ProLynk.
For booking support-number verification, ProLynk uses Twilio Verify to deliver and validate the one-time SMS code. Twilio and participating telecommunications carriers receive the destination mobile number and communications or verification metadata needed to provide, secure, and troubleshoot that service. Twilio’s current Verify documentation identifies the verification destination as personal information with a maximum time to live of 30 days. Twilio may also retain or process limited information when required for security, fraud prevention, legal, or regulatory purposes under its terms. Review the Twilio Privacy Notice, Twilio Verify documentation, and our SMS Verification Terms.
We may disclose information if required to:
We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our Terms of Service.
Booking support numbers. ProLynk encrypts each verified support number at rest. A Pro’s standard-booking number is not available for administrative reveal until the Pro accepts. A Client’s number is not available until the Client confirms. For Rapid Match, the Pro’s number remains privately staged and cannot be revealed by an administrator unless the Client selects that Pro and a booking is created. If an unsaved number’s invitation closes without a booking, ProLynk deletes the staged number. If you do not opt to save the number, ProLynk deletes it from the application database when it is no longer associated with an active booking or invitation.
Optional saved support number. If you affirmatively select the save option while verifying a number, ProLynk may offer the masked number for reuse for up to 12 months from verification. You must expressly confirm its use for each future booking or Rapid Match response. You can remove it at any time from Profile. Removal or expiration immediately prevents future reuse. If the number was already associated with an active booking or active Rapid Match invitation, that booking-specific encrypted association remains until the booking or invitation closes so ProLynk can continue to provide the support for which it was collected. An encrypted number that is no longer saved and has no active association is deleted from ProLynk’s application database.
Only authorized ProLynk administrators may reveal an available support number, only for a documented reason related to that booking. ProLynk records the booking, participant, administrator, reason, and time of the reveal. The retained access audit record does not contain the phone number.
Custom-quote contact unlock. Contact details supplied for this separate, optional feature are encrypted while stored by ProLynk and may be revealed to the selected Pro after the feature’s payment and unlock conditions are satisfied. Before unlock, the protected contact is currently scheduled to expire 48 hours after the request is created. After unlock, it is scheduled for deletion 30 days after the scheduled service date. Quote acceptance or booking closure may clear it earlier, and the protected value is cleared when the associated workflow processes the applicable closure or expiration. Once details are revealed, ProLynk cannot retrieve or delete a copy independently retained by the selected Pro. The selected Pro is required to use the details only for the requested quote discussion, safeguard them, not use them for unrelated marketing, and delete any independent copy when it is no longer needed for that discussion, except where retention is required by law. Transaction and status records may remain for accounting, dispute, fraud-prevention, and legal purposes.
SMS verification records. A verification challenge expires after two minutes in ProLynk. ProLynk removes expired challenges through an automated cleanup process and may retain limited consent, verification, security, and abuse-prevention records that do not expose the verification code. Deleting ProLynk’s copy of a number does not immediately delete records independently maintained by Twilio or telecommunications carriers; those providers apply their own retention requirements, including the Twilio retention described in Section 3.
We implement reasonable administrative and technical safeguards to protect your information. Booking support numbers and custom-quote contact details are encrypted at rest. Production encryption keys are maintained separately from the application data and protected using access-controlled cloud key-management services. Administrative support-number access requires authorization, a documented purpose, and an audit record. However, no system is completely secure.
To make a request, use the in-app account deletion option or contact: admin@prolynk.app
Depending on your state of residence and subject to applicable exceptions, you may have the right to:
Current sale and advertising practices. ProLynk does not currently sell personal information for money, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising as those terms are defined by applicable U.S. state privacy laws. We therefore do not currently offer a sale or targeted-advertising opt-out mechanism. If those practices change, we will update this Policy and provide any legally required choice.
To submit a request, email admin@prolynk.app with the subject “Privacy Rights Request.” We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification with the user. If we deny a request and your state provides an appeal right, reply to our decision or email the same address with the subject “Privacy Appeal” and explain why you believe the decision should be reconsidered. We will respond as required by applicable law.
ProLynk is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18.
The Platform may contain links to or integrate with third-party services. Their processing is governed by their own terms and privacy notices in addition to any contractual obligations they have to ProLynk. We are not responsible for the privacy practices of third-party websites you choose to visit.
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date and provide any additional notice required by applicable law.
If you have questions regarding this Privacy Policy, contact:
ProLynk LLC
Email: admin@prolynk.app
Website: https://prolynk.app